• Vacancy ID:
    840
  • Closing Date: Closing Date:
    05 April 2026
  • All LocationsAll Locations:
    Guide Dogs National Centre
  • All TeamsAll Teams:
    Property & Workplace
  • Advertising SalarySalary
    £24,480 - £25,500 per annum + excellent benefits
  • Contract TypeContract Type:
    Permanent
  • Directorate:
    Finance and Business Services
  • Hours Per WeekHours Per Week:
    35
  • About The Role

  • Guide Dogs - Where Purpose and Paws Come Together

    Come and join us as a friendly and knowledgeable Reception Coordinator at our Breeding Centre and be part of something life‑changing - helping people with sight loss live the life they choose.

    About the Role:

    As a Reception Coordinator at Guide Dogs, you’ll focus on exceptional customer service, providing efficient and effective support to site visitors and employees. The Reception Coordinator will provide an efficient, friendly and knowledgeable presence, ensuring calls, deliveries and visitors are dealt with according to agreed procedures. The Reception Coordinator will ensure security procedures are followed by maintaining accurate visitor records and by ensuring agreed Health & Safety procedures are adhered to at all times. This role is a site based at our National Breeding Centre near Leamington Spa 35 hours per week, Monday - Friday.

    Key Responsibilities:

    • Provide front‑of‑house reception services
    • Coordinate and maintain reception cover
    • Manage visitor and security procedures
    • Manage meeting room bookings
    • Handle mail and office support tasks
    • Support volunteers

    You’ll have a confident and collaborative approach to managing operational delivery and supporting a high-performing team. You’ll enjoy working in a collaborative and innovative environment with a dedicated focus on promoting professional best practice, whilst being committed to leading a team that transforms lives and supports independence for people with sight loss. You’ll act with integrity and honesty in everything you do.

    Skills and Competencies:

    • Excellent verbal and written communication skills, and excellent listening skills.
    • Good level of ability and familiarisation with Microsoft office applications such as Outlook, Word and Excel.
    • Experience of multi-tasking and prioritising tasks.
    • Experience in a front-line customer service environment with experience of managing visitors and representing the organisation with a positive attitude and professional appearance.
    • Knowledge of customer service principles and practices.

    Benefits:

    We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

    • 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
    •  Real Living Wage Employer
    • Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
    • The option to buy and sell annual leave
    • Discounts and cash-back scheme
    • Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)

    And lots more!

     

    For high volumes of applications, we reserve the right to close adverts earlier than advertised.

  • About Us

  • Our Commitment to Diversity and Inclusion

    Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

     

    How to apply

    Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page. Please note - If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier. We cannot offer visa sponsorship at this time.

    As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions, so please be prepared to write your answers to these questions.

    If you choose to use AI tools to assist in completing your application, please use them appropriately. We value authenticity. If you want to stand out, using a generic AI-generated response isn’t going to separate you from the crowd. This is your time to shine and showcase your unique skills, personality, and thought processes! You can find our full statement on the use of AI to complete applications on our careers website.

    If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

    Safer recruitment:

    Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

    At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

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