CustomEyes Books Design Technician

Posted on 22/05/2026

Apply

Vacancy ID:
888
Closing Date:
07 June 2026
All Locations:

Reading
All Locations is a required field
All Teams:

SISS
All Teams is a required field
Salary
Starting from £24,480 +excellent benefits
Contract Type:
Permanent
Directorate:
Operations
Hours Per Week:
35
Contract Duration:
Not Specified

Home
Vacancies
CustomEyes Books Design Technician

About The Role
This role is based at our Reading Hub in Burghfield Common, with working hours of Monday to Friday, 9am–5pm.

Come and join us as a motivated and thoughtful CustomEyes Design Technician, and be part of something life‑changing - helping people with sight loss live the life they Choose.

At Guide Dogs, we’re committed to helping people with sight loss live the life they choose. As a CustomEyes Design Technician, you’ll play a key role in making reading accessible by producing high-quality large print materials tailored to individual customer needs.

You’ll work with a variety of content, from novels and textbooks to children’s picture books, transforming them into accessible formats that make a real difference to people’s lives.

About you:

You’ll be detail-oriented, organised, and committed to delivering high-quality work. You will have experience with IT systems, design software, and print production tools. You are proactive, customer-focused, and able to effectively manage competing priorities.

What you’ll be doing

Converting books into accessible large print formats by scanning, transcribing, and reformatting content using Microsoft Word, Adobe Photoshop, and Adobe InDesign.

Producing finished materials using specialist print and binding equipment, including guillotines, spiral and perfect binders, and multi-function printers.

Proofreading and carrying out quality assurance checks to ensure all materials meet high standards before production.

Managing and storing files in line with organisational policies and maintaining accurate production records.

Monitoring production costs to ensure work is delivered within budget, escalating any risks where necessary.

Acting as a first point of contact for customers—handling enquiries, processing orders, and delivering excellent customer service throughout.

Ensuring compliance with Copyright Licensing Agency (CLA) requirements through administration of the CustomEyes membership scheme.

Working collaboratively with the team to maintain equipment, manage stock levels, and ensure smooth production workflows.

Keeping training materials and processes up to date to maintain consistent, high-quality output.

Prioritising workloads effectively to meet production schedules and deadlines, escalating any issues that may impact delivery.

Delivering a high standard of service to customers and volunteers in line with agreed service levels and procedures.

Benefits:

We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.

Real Living Wage Employer

Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits

The option to buy and sell annual leave

Discounts and cash-back scheme

Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)

And lots more!

For high volumes of applications, we reserve the right to close adverts earlier than advertised.
About You
About Us
Our Commitment to Diversity and Inclusion

Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.

How to apply:

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page. Please note - If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier. We cannot offer visa sponsorship at this time.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions, so please be prepared to write your answers to these questions.

If you choose to use AI tools to assist in completing your application, please use them appropriately.  We value authenticity. If you want to stand out, using a generic AI-generated response isn’t going to separate you from the crowd. This is your time to shine and showcase your unique skills, personality, and thought processes!  You can find our full statement on the use of AI to complete applications on our careers website.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

Safer recruitment:

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.