Dog Wellbeing Technician- Team Leader

At the Guide Dogs we’re driven by a powerful mission: to help people with sight loss live the life they choose. Our guide dogs play a life-changing role in that journey — and behind every guide dog is a dedicated team ensuring they’re happy and healthy.

We’re looking for two compassionate and experienced Dog Wellbeing Technician – Team Leaders to join our team and help lead this vital work.

In this rewarding role, you’ll take the lead in organising the day-to-day work of the Dog Wellbeing Technician team at our Redbridge site. From managing rotas and assigning tasks, to leading team meetings and ensuring smooth operations, you’ll make sure everything runs efficiently for the benefit of our dogs and the people they will go on to support. You’ll provide direct line management, coaching and training to technicians and volunteers, helping them build confidence, grow their skills, and deliver excellent care.

Alongside your leadership responsibilities, you’ll take an active role in the hands-on care of our dogs. This includes overseeing routine husbandry, monitoring and responding to health concerns, supporting behavioural development, and ensuring our accommodation and treatment areas meet the highest standards of cleanliness and safety. You’ll work closely with our Dog Health and Wellbeing Specialists, guide dog owners, and volunteers, offering training and advice to support day-to-day canine healthcare.

This role is ideal for someone with strong experience in animal care who’s ready to step into a leadership role. You should be organised, approachable, and passionate about making a difference — both for our dogs and the people they serve.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.  

We value in-person collaboration with our teams and those we support, so the ability to travel to our sites is needed for this role. We support hybrid working arrangements, so you have flexibility to work in a way that’s best for you.

This role will be based on site at our Redbridge office, working closely with a team of Wellbeing Technicians. You’ll be working 35 hours per week on a rota basis covering Monday to Sunday. Shifts will be between the hours of 7am and 9pm with the requirement to cover 1 in 3 weekends.

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.