The Administration Assistant, which we call an Operations Support Coordinator at Guide Dogs, helps people with sight loss to live the life they choose by enabling staff and volunteers to fulfil their operational delivery roles. This is achieved through the provision of people-centred customer service and professional and efficient administrative coordination and support. The role helps maintain a safe and pleasant working environment through oversight of local workplace activities, working in partnership with the Property & Workplace Services team.
This role will be based on site at our Forfar site. You’ll be working 21 hours per week, which will include working on a Thursday and Friday, with the additional day to be agreed.
We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
More details can be found in the attached candidate pack and job description.
We reserve the right to close adverts earlier than the closing date.
Candidate requirements
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;
Essential
• Educated to post-secondary level with a minimum of 3 GCSE passes including Maths & English at grade C (or equivalent) (QCF level 2 / SQCF level 5)
• Experience in a customer service role, and/or office/administration role.
• Completing basic H&S risk assessments.
• Experienced in the use of CRM systems.
• A comprehensive knowledge of GDPR regulations.
• Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint).
• Basic understanding of Health and Safety legislation.
• Clear understanding and experience of safeguarding.
• Highly motivated towards a delivering a person-centred service.
• Evidence of dealing with confidential issues sensitively and with total integrity. Positive, team player, who is a self-starter and uses initiative to complete tasks.
• Able to work effectively and flexibly under pressure.
• Good interpersonal skills.
• Professional Telephone manner.
• Self-motivated.
• Effective time management skills:
1. Supports their team and colleagues.
2. Works well with others across Guide Dogs.
3. Is committed to quality and service.
4. Understands how Guide Dogs operates and follows agreed procedures.
5. Delivers their objectives and core activities as required.
6.Takes responsibility for their own performance and development.
For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.
If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.