The Telefundraising Manager helps people with sight loss to live the life they choose by managing the team to deliver all telefundraising campaigns, maximising results for the telefundraising income stream to ensure Guide Dogs deliver services for blind and partially sighted people.
We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
More details can be found in the attached candidate pack and job description.
Candidate requirements
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;
Essential
• Educated to degree or diploma level (QCF level 6 / SQCF levels 9-10).
• A recognised marketing qualification or Institute of fundraising qualification and/or membership.
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A proven track record and experience in a results-driven direct marketing environment, and specifically of telemarketing, managing budgets and a variety of projects to delivery simultaneously.
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Management of external suppliers.
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Line management experience.
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Charity sector experience.
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Experience in managing telemarketing teams.
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Managing a diverse team, with a variety of ages, of both permanent and temporary staff.
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Customer service experience.
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Good understanding of direct marketing and telemarketing principles and techniques.
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A high level of competence in Excel, Word and Power Point.
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Good understanding of Gift Aid.
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An understanding of telefundraising script writing.
• Proven management skills, such as coaching.
• Budget setting, monitoring and re-forecasting, including making recommendations on areas for investment.
• Confidence, motivation and great organisation, planning and communication skills.
• Ability to motivate and inspire the team to produce good results and an excellent supporter experience.
• Good time management, prioritisation and negotiating skills.
• Strong analytical skills, highly numerate and able to understand a multivariable environment.
• Good understanding of data capture, manipulation and use, and impact this has on direct marketing campaign results.
• Able to create and improve processes.
• Ability to react and make tactical changes in a changeable environment.
• Briefing and interpreting analysis.
• Ability to manage targets on call rates, conversion and supporter satisfaction levels.
• Excellent communication skills, particularly verbal communication.
• Excellent strategy and planning skills.
• Ensuring adherence to mandatory regulations and codes of practice.