Salesforce Administrator

Guide Dogs - Be Part of Something Life‑Changing

Come and join us as a proactive and purpose‑led Salesforce Administrator and be part of something life‑changing - helping people with sight loss live the life they choose.

As a Salesforce Administrator at Guide Dogs, you’ll own and support our Salesforce platform, making sure it runs smoothly and enables colleagues to deliver vital services to people with sight loss. You’ll play a key role in maintaining trusted data, improving processes and supporting our digital transformation. The Salesforce Administrator will be an expert in Salesforce administration, CRM data management, reporting, user support and process automation. Our Salesforce Administrators play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.

You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday. This role is predominantly home based with occasional attendance at a Guide Dogs office and travel to our National Breeding Centre in Leamington.

Key Responsibilities

• Serve as primary system administrator for the Salesforce environment with 1500+ users.
• Manage the Salesforce helpdesk functions.
• Handle administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks.
• Automate processes using Salesforce tools such as process builder, approval processes, validation rules.
• Work on less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant/Partner.
• Train new users and grow the Salesforce skill set across the organisation.
• Document customisations made in Salesforce.
• Plan ahead for upgrades, seasonal releases and long-term projects.
• Managing agreed system and development standards.

You

You’ll have a collaborative, solutions‑focused approach to Salesforce administration and problem‑solving. You’ll enjoy working in a fast‑paced, purpose‑driven environment with a dedicated focus on delivering effective systems, high‑quality data and continuous improvement. You’ll act with integrity and honesty in everything you do.

Skills and Competencies

• Salesforce Admin (ADM201 or ADM211) certified.
• Demonstratable experience as a Salesforce administrator.
• In-depth knowledge of Salesforce architecture, features, and functionalities.
• Understanding of Salesforce data structures, import/export tools (e.g., Data Loader, Data Import Wizard), and data hygiene best practices. Expertise in creating and managing custom reports, dashboards, and analytics to support decision-making.
• Awareness of best practices for customisation, integration, and user adoption to maximise platform value.
• Ability to educate and support users, create training materials, and troubleshoot platform issues effectively.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Our Commitment to Diversity and Inclusion

Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

How to apply

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.  Please note - If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier.  We cannot offer visa sponsorship at this time.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions, so please be prepared to write your answers to these questions.

If you choose to use AI tools to assist in completing your application, please use them appropriately.  We value authenticity. If you want to stand out, using a generic AI-generated response isn’t going to separate you from the crowd. This is your time to shine and showcase your unique skills, personality, and thought processes!  You can find our full statement on the use of AI to complete applications on our careers website.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

Safer recruitment

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.