Career Change and Rehoming Coordinator

Pawsome Careers - Behind Every Guide Dog Is Someone Like You

Come and join us as a self‑motivated and purpose‑driven Career Change and Rehoming Coordinator and be part of something life‑changing - helping people with sight loss live the life they choose.

As a Career Change and Rehoming Coordinator at Guide Dogs, you'll provide people-centred customer service and high-quality administrative coordination to support the successful career change, retirement, and rehoming of dogs. You'll play a key role in managing applicant and volunteer journeys, maintaining accurate records, coordinating operational activities, and ensuring an efficient and seamless experience for all stakeholders. The Career Change and Rehoming Coordinator will be an expert in delivering people-centred customer service, building positive stakeholder relationships, and providing professional administrative support. Our Career Change and Rehoming Coordinators play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.

This is a home based role supporting a national team. You’ll be working 35 hours per week, Monday to Friday, 9am – 5pm.

Key Responsibilities

• Deliver outstanding customer service, acting as a key point of contact for applicants, volunteers, and stakeholders throughout the career change and rehoming journey.
• Manage applicant journeys from initial application through to adoption and aftercare, ensuring a positive and seamless experience.
• Provide high-quality administrative support to the Career Change and Rehoming team, maintaining accurate records and documentation in line with GDPR requirements.
• Ensure all contracts, donations, databases, and operational processes are managed accurately, efficiently, and in line with organisational standards.

You

You'll have a customer-focused and highly organised approach to delivering administrative support and stakeholder coordination. You'll enjoy working in a collaborative, fast-paced environment with a dedicated focus on supporting applicants, volunteers, and the successful rehoming of dogs, whilst being committed to delivering exceptional service. You'll act with integrity and honesty in everything you do.

Skills and Competencies

• Educated to post-secondary level with a minimum of 3 GCSE passes including Maths and English at grade C (or equivalent) (QCF level 2 / SQCF level 5).
• Experience in a customer service role, and/or office/administration role.
• Completing basic Health and Safety risk assessments.
• Experienced in the use of CRM systems.
• A comprehensive knowledge of GDPR regulations.
• Computer literate with advanced skills in the Microsoft Office suite (Outlook, Excel, Word, PowerPoint).
• Basic understanding of Health and Safety legislation.
• Clear understanding and experience of safeguarding.

Benefits

We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

• 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
• Real Living Wage Employer
• Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
• The option to buy and sell annual leave
• Discounts and cash-back scheme
• Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
• And lots more!

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Our Commitment to Diversity and Inclusion

Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

How to apply

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.  Please note - If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier.  We cannot offer visa sponsorship at this time.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions, so please be prepared to write your answers to these questions.

If you choose to use AI tools to assist in completing your application, please use them appropriately.  We value authenticity. If you want to stand out, using a generic AI-generated response isn’t going to separate you from the crowd. This is your time to shine and showcase your unique skills, personality, and thought processes!  You can find our full statement on the use of AI to complete applications on our careers website.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

Safer recruitment

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.