Committed Giving Administrator

Guide Dogs - Be Part of Something Life‑Changing

Come and join us as a self‑motivated and purpose‑driven Committed Giving Administrator and be part of something life‑changing - helping people with sight loss live the life they choose.

As a Committed Giving Administrator at Guide Dogs, you’ll play a key role in supporting the delivery of our Committed Giving products and supporter journeys through effective administration, coordination and engagement activities. Working across a variety of channels including social media, direct mail and email, you’ll help ensure an excellent supporter experience while maintaining compliance with policies and procedures. The Committed Giving Administrator will be an expert in administration, supporter engagement, CRM database management, record keeping and multi-channel campaign support. Our Committed Giving Administrators play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.

This is a 9-month fixed-term contract position, working 21 hours per week on a hybrid basis. There is flexibility to work these hours across Monday to Friday, with the successful candidate required to attend the office one day per week.

Key Responsibilities

• Carry out social media tasks on a daily basis including administering Sponsor a Puppy Facebook groups; responding to queries raised; and improving engagement across social media platforms.
• Fulfil lottery processes, including updating weekly winners on website; weekly compliance checks and monthly submissions for Gambling Commission.
• Support Committed Giving Retention Team with campaigns as required, including Pupdate visits and interviews, proofing, copywriting, and other administration duties.
• Facilitate stock procurement for Committed Giving products, accurately monitoring stock levels and responding to any stock-related queries.
• Manage day to day relationship with external fulfilment house, liaising with inhouse teams to resolve any queries/issues and facilitating fulfilment invoices in a timely manner.
• Work with Supporter Experience Team to resolve any queries/issues relating to Committed giving products including supporting with complaints.
• Keep on top of electronic filing and record management, including using a Customer Relation Management (CRM) database system.

You

You’ll have a proactive and organised approach to administration and supporter engagement. You’ll enjoy working in a fast-paced, collaborative environment, with a focus on delivering excellent supporter experiences and maintaining accurate records. You’ll be committed to quality, efficiency and making a positive difference. You’ll act with integrity and honesty in everything you do.

Skills and Competencies

• Educated to GCSE grade C or above in English and Maths or equivalent (QCF level 2 / SQCF level 5).
• Proven experience of administration in a busy environment.
• Previous exposure to working in a busy environment, with a variety of tasks to deliver within Service Level Agreements.
• A demonstratable understanding of administrative systems.
• Good attention to detail, highly literate with strong creative skills.
• An excellent standard of grammar and spelling and ability to proofread and make corrections.
• Proficient use of Microsoft software including standard packages.
• Accurate data entry skills.

Benefits

We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

• 26 days annual leave pro-rata
• Real Living Wage Employer
• Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
• The option to buy and sell annual leave
• Discounts and cash-back scheme
• Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
• And lots more!

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Our Commitment to Diversity and Inclusion

Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

How to apply

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.  Please note - If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier.  We cannot offer visa sponsorship at this time.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions, so please be prepared to write your answers to these questions.

If you choose to use AI tools to assist in completing your application, please use them appropriately.  We value authenticity. If you want to stand out, using a generic AI-generated response isn’t going to separate you from the crowd. This is your time to shine and showcase your unique skills, personality, and thought processes!  You can find our full statement on the use of AI to complete applications on our careers website.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

Safer recruitment

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.