Information Services Office Assistant Coordinator

Guide Dogs - Be Part of Something Life‑Changing

Come and join us as a proactive and purpose‑led Information Services Office Assistant Coordinator and be part of something life‑changing - helping people with sight loss live the life they choose.

As an IS Office Assistant Coordinator at Guide Dogs, you’ll help ensure the smooth running of IT operations by assisting the Coordinator to deliver efficient administrative and coordination support. You'll play an important role in enabling colleagues across the organisation to access the technology, products, and services they need to work effectively. The IS Office Assistant Coordinator will be efficient in administration and coordination, ensuring activities are delivered accurately, efficiently, and in line with agreed processes and standards. Our IS Office Assistant Coordinator plays a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.

This 3-month Fixed Term Contract is office based at our Reading Hub in Burghfield. You’ll be working 3 hours per day, Monday to Friday between 9.30am – 12.30pm.

Key Responsibilities

• Support IT purchasing, including, asset ordering, allocation and tracking as well as any administration relevant to technology assets.
• Prepare IS hardware for shipping and courier transport and as well as process returned hardware, which includes manual handling requirements.
• Provide seamless departmental administrative support across internal IT teams for a variety of project, routine and non-routine operational meetings. 
• Support the general office day-to-day operations within the Service Delivery Team.
• Provide administrative assistance to the IS Office Coordinator as they support the audit and assurance activity of the IT directorate.
• Maintenance of the IT assets register ensuring this is accurate and up to date.

You

You’ll have a proactive and organised approach to coordination and administration. You’ll enjoy working in a fast-paced environment with a dedicated focus on enabling colleagues through effective IT operations, whilst being committed to accuracy, efficiency, and excellent customer service. You’ll act with integrity and honesty in everything you do.

Skills and Competencies

• GCSE or equivalent in Maths and English.
• Experience in an administrative or coordinator role.
• Experience managing multiple tasks and priorities in an organised manner within a busy environment.
• This role involves manual handling, including lifting, carrying, and moving equipment as well as visual inspection of purchased or returned assets. Reasonable adjustments will be considered where required.
• Computer literate with proficient Microsoft Office skills including ability to use excel formulas.
• Experience maintaining accurate records and databases.
• Experience dealing with customers, colleagues or suppliers.
• Awareness of the importance of compliance and data protection.
• Basic knowledge of technology and information services.

Benefits

We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

• 26 days annual leave pro-rata
• Real Living Wage Employer
• Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
• The option to buy and sell annual leave
• Discounts and cash-back scheme
• Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
• And lots more!

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Our Commitment to Diversity and Inclusion

Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

How to apply

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.  Please note - If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier.  We cannot offer visa sponsorship at this time.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions, so please be prepared to write your answers to these questions.

If you choose to use AI tools to assist in completing your application, please use them appropriately.  We value authenticity. If you want to stand out, using a generic AI-generated response isn’t going to separate you from the crowd. This is your time to shine and showcase your unique skills, personality, and thought processes!  You can find our full statement on the use of AI to complete applications on our careers website.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

Safer recruitment

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.