Data Planning Manager

At Guide Dogs we’re dedicated to helping people with sight loss live the life they choose, and we need a passionate and experienced Data Planning Manager to help drive our mission forward.

You will be responsible for overseeing the complete Guide Dogs campaign plan to ensure adherence to internal contact strategy rules across all products and for all stakeholder types. You will also play a key role in evolving our contact strategy, ensuring that we offer the right level of contact to our stakeholders while balancing growth, retention, and fundraising return. Most importantly, you will always put the supporter and stakeholder experience at the heart of every decision. Quality control will be key, as you’ll ensure data selection requests are clearly captured and communicated and that the use of data is maximised. A core part of the role will be advocating the services of the Customer Experience Data Team, leading training programs to educate on processes related to data selections to the wider organisation.

To succeed in this position, you’ll need significant experience in Excel, including advanced VBA programming.

This role demands comfort in collaborating effectively with cross-functional teams with potentially opposing objectives. Your ability to communicate complex strategies clearly and make sound data-led recommendations backing organisational strategy will be essential.

In return, we offer a supportive and inclusive work environment, along with opportunities for professional development and growth. We value flexibility, and offer competitive salary and benefits packages to ensure you are well-supported in your career. You’ll also have the chance to be part of a passionate, values-driven team, and help make a real difference in the lives of people with sight loss.

This role is based at our Reading office, working 35 hours per week, Monday through to Friday. We value in-person collaboration with our teams and support hybrid working arrangements, we aim for colleagues to be on-site two days per week with the option to work from remotely for the remaining days offering flexibility to work in a way that’s best for you.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people. 

If you’re excited about the opportunity to contribute to a meaningful cause and have the experience we’re looking for, we’d love to hear from you.

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.  

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.