The newly created role of Chief Transformation & Delivery Officer (“CTDO”) helps people with sight loss to live the life they choose by ensuring our Forward. Together strategy achieves real impact, at scale through:
• Designing the organisation of the future and co-creating suitable target operating models to support our future state
• Determining the future people capabilities, workflows and processes, to deliver the design blueprint
• Shaping and delivery of Guide Dogs’ most significant change programmes and cross-organisational projects with discipline and strong programme governance
The CTDO leads our Strategy function, Enterprise Programme Management Office, transformation function, Enterprise and Target Operating Model workstreams and, working to embed a culture of accountability, delivery excellence and adaptive planning.
The role holder ensures we can design the organisation of future and land the large-scale changes needed to achieve it, and our strategic ambition and deliver ever stronger performance, while maintaining stable operations today.
We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
More details can be found in the attached candidate pack and job description.
Candidate requirements
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;
Essential
• Educated to degree level or with equivalent experience.
• Recognised programme management qualification (e.g. MSP, PRINCE2, AgilePM) or equivalent experience.
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Proven executive-level experience of enterprise and operating model design and leading multi-year, large-scale organisational transformation programmes to deliver it across people, process, data and systems in complex environments.
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Experience and translating via programmes and projects into practical delivery.
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Strong record of delivering digital and operational change.
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Experience working with outsourced PMO partners while developing internal capability.
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Skilled at governance, risk management and stakeholder alignment at Board and Executive levels.
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Background in complex, high-volume, or multi-stakeholder sectors (e.g. healthcare, social care, fundraising-driven, retail or manufacturing organisations).
• Design and delivery focused, relentless on bringing a future vision to life via execution, accountability and delivering outcomes.
• Strong communicator with the ability to engage and align diverse audiences around a shared strategic vision.
• Excellent leadership, influencing and relationship-building skills across organisational boundaries.
• Deep understanding of programme delivery disciplines and transformation methodologies (e.g. Agile, Lean, SAFe).
• Strong systems thinker able to link strategic aims to operational outcomes.
• Commercial acumen and an understanding of value-for-money principles in large-scale change.
• Skilled at balancing hands-on problem-solving with strategic oversight.