Accounts & Canine Health Payable Coordinator

This role offers flexible working with a hybrid arrangement. You can be based at either our Reading or Leamington office for two days per week, with the remaining days worked from home. The position is full-time, 35 hours per week, Monday to Friday, from 9:00 am to 5:00 pm.

Do you want to make a real difference and help people with sight loss live the life they choose? We’re looking for an Accounts & Canine Health Payable Coordinator to ensure all payable processing functions, canine clinical data, and related queries are handled accurately, compliantly, efficiently, and on time. Your support will enable other teams to focus on fundraising and delivering services directly to end users.

In this role, you will provide administrative support to the Dog Welfare Teams through accurate and timely data entry of canine clinical health information and supporting clinical notes into financial systems software, including GDI/Salesforce and Coupa systems. You will ensure accurate coding is applied, data protection regulations are complied with, and any canine health data gaps are resolved. You will liaise with the Dog Welfare Team to verify veterinary treatment recommendations are appropriate and use initiative, discretion, and empathy to resolve non-standard scenarios, ensuring service users and their guide dogs receive the expected support and care. Additionally, you will provide other relevant reports requested by Dog Welfare Teams, In-House Vets, and the Veterinary Lead.

To succeed in this role, you will need strong attention to detail, excellent organisational skills, and the ability to work collaboratively across teams. Experience with financial systems and data entry is essential, and knowledge of GDI/Salesforce and Coupa would be an advantage.

Join us and be part of a passionate team committed to making a positive impact. We offer a supportive environment, opportunities for professional development, and the chance to contribute to a meaningful cause.

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.