The CustomEyes Service Manager helps people with sight loss to live the life they choose by developing the CustomEyes alternative format children’s book service, promoting it to sector partners, service users and publishers in order to increase the range of available titles, and ensuring the delivery of a cost-efficient high-quality product for children and families.
This role will include moderate travel to other locations with occasional home working where appropriate.
This role is an exciting opportunity to deliver a new service which would be suitable for someone who is looking extend and develop our service offer.
We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
More details can be found in the attached candidate pack and job description.
Candidate requirements
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;
Essential
• GCSE’s in Maths and English at Grade C or above, or equivalent.
• Relevant qualification in Graphic or Digital design / or equivalent experience in the design and/or publishing world.
• Able to meet the travel requirements of the role. This may be through holding a valid full UK driving licence or alternative arrangements such as Access to Work support or public transport, if suitable for the role location.
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Comfortable and confident in giving presentations and training to individuals and groups, including experience of chairing or facilitating discussions to include active listening and problem solving in a person-centred environment
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Experience with current/innovative business communication or cloud sharing devices such as: Teams, SharePoint, Prezi etc.
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Experience in contracts management and tendering process.
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Knowledge of the principles of data protection, data storage, confidentiality, lone working and information sharing.
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Knowledge of Health & Safety and risk assessment practices and compliance monitoring experience
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A comprehensive knowledge of GDPR.
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Knowledge and understanding of effective management protocol.
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Knowledge and experience of ensuring safeguarding compliance within a team.
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Knowledge of book production processes, digital print and data entry.
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Knowledge of print on demand and other modern print/ publishing methods.
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Be able to understand and apply design techniques that allows clarity and readability in the final product
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Understanding of Copyright Licencing Agency (CLA) regulations.