The Head of Guide Dog Service Region helps people with sight loss to live the life they choose by leading the regional delivery of the Guide Dog Service (GDS). Accountable for the end-to-end dog and customer journey across their team, encompassing puppy raising, guide dog training, welfare and partnerships. They will work collaboratively as part of the GDS senior leadership team, shaping the strategic delivery approach and enable the GDS flourish through the provision of inspirational leadership, meeting KPI’s through high performing, effective, engaged teams and enabling life-changing outcomes for people with sight loss.
This role will be based at our Leamington site with a regional remit and frequent travel across our locations.
We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
More details can be found in the attached candidate pack and job description.
Candidate requirements
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;
Essential
• Management/leadership qualification or equivalent professional knowledge gained through experience.
• Degree educated or equivalent experience.
• Proven track record in leading and managing a multi-skilled / multidisciplinary team of staff working across multiple sites, to achieve results balancing local needs against national priorities.
• Substantial track record of leadership at senior management level (or equivalent) in an organisation of comparable size and complexity.
• Proven experience of budget management.
• Experience of delivering productivity gains within a service environment.
• Delivering successful project outcomes and organisation change.
• Track record in supporting organisational change, influencing, building and sustaining relationships to achieve results.
• Demonstrable experience of developing and delivering people centred services to external customers.
• An understanding of customer relations and meeting the needs of a variety of customers.
• An understanding of the principles required for effective financial management.
• Demonstrable knowledge of the role of volunteers in effective service delivery.
• Knowledge of the landscape impacting service delivery to people with sight loss.
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Computer literate with proficient Microsoft Office skills.
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Excellent organisational skills, working under pressure and to deadlines.
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Effective planning and project management skills with the ability to set and work to personal, team and organisational deadlines.
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Experience managing budgets and liaising with financial teams.
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Excellent influencing and interpersonal skills with people at all levels.
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Strong written and oral communication skills including presentation skills.
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Strong coaching/mentoring skills.
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Committed to high standards and continuous improvement.
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Experience of and commitment to continuous organisational improvement and the ability to act as a change agent.
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Ability to engage, conduct, diagnose, analyse findings, generate options and build commitment to solutions.