Telefundraising Executive

Are you passionate about helping others and making a real impact? As a Telefundraising Executive your skills and dedication will play a crucial role in raising essential funds, ensuring we can continue providing vital services to people living with sight loss.

What You'll Do:

• Fundraising Outreach: You will make outbound calls to both existing and potential supporters, engaging them in our mission and helping raise vital funds to support Guide Dogs. You’ll achieve both personal and team targets, maximising our return on investment.
• Champion Our Cause: Be the voice of Guide Dogs, representing our campaigns like Sponsor A Puppy, Lucky Lottery, Gift Aid, and Legacy. You’ll passionately share our vision and purpose, inspiring supporters to contribute to our work.
• Supporter Satisfaction: You’ll balance income generation with exceptional customer care, ensuring our supporters feel valued and heard while driving the charity’s success. Your ability to listen, build rapport, and provide exceptional service will be crucial.
• Continuous Improvement: You’ll offer feedback on campaigns to help improve performance and income, playing an integral part in our ongoing success.
• Collaborative Spirit: You will assist in training and supporting your colleagues, contributing to team goals and the overall strategic direction of our telefundraising efforts.

If you have experience in a target-driven environment, such as call centres, customer service, sales, or marketing, and a proven ability to meet and exceed targets, we’d love to hear from you. Your excellent communication skills, enthusiasm, and ability to build connections, combined with strong planning and analytical abilities, will help you excel in this role.

For this role you’ll be working 35 hours per week, worked 10am to 6pm, Monday to Friday. Dependant on location, you will be required to attend the office once a week.

Once or twice a year for team meetings and/or training sessions you may be required to travel to the Reading office. The initial induction will require 2 days in the Reading office.

We welcome applications from candidates based outside of Reading.

No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.  

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you would like an informal conversation about the role before applying, please contact Sharn Nagra on [email protected]

If you require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description.  

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.