The Guide Dog Partnership Operations Lead helps people with sight loss to live the life they choose by leading the regional delivery of guide dog partnership training maintaining our ethical and standardised approach to dog training and dog welfare. Overseeing the regional partnership teams to ensure high quality dog and client training from match ready to qualified, sustainable partnership.
We’re committed to enabling our staff to work where best suits the needs of the individual, their team, and the organisation. We want our staff to flourish and work in environments which maximises their potential and best serves our stakeholders.
You’ll be working 35 hours per week, worked 9am to 5pm, Monday to Friday, working from home with frequent travel around the South Region.
We offer a generous pension scheme, annual leave, life assurance and enhanced pay for parenting and sickness leave. In addition, we provide an Employee Assistance Programme, flexible benefits package and discounts and cashback scheme to care for our people.
More details can be found in the attached candidate pack and job description.
We reserve the right to close adverts earlier than the closing date.
Candidate requirements
To be able to fulfil this role, the skills and experience we are looking for in a potential candidate include;
Essential
•
Management qualification or equivalent relevant experience.
•
Six sigma and/or knowledge of continuous improvement methodology.
•
GCSEs in Maths and English minimum grade C or equivalent (QCF level 2 / SQCF level 5)
•
Proven track record in leading and performance managing a multi-skilled / multi-disciplinary
team of staff, to achieve results balancing local needs against national priorities.
•
Experience of developing and delivering people centred services to external customers.
•
Experience of working in the third sector.
•
Experience of introducing major new initiatives/services which affect organisational change.
•
Proven experience of budget management.
•
An understanding of customer relations and meeting the needs of a variety of customers.
•
An understanding of the principles required for effective financial management.
•
Experience of managing and working with services for blind or partially sighted people.
•
Computer literate with a good knowledge of Microsoft Office packages.
•
Understanding of supporter recruitment and management.
•
An understanding of the Visually Impaired sector.
•
Excellent organisational skills, working under pressure and to deadlines.
•
Able to lead on internal and external communications with effective public speaking and
presentation skills.
•
Experience in working with the media with a range of communication techniques.
•
Excellent interpersonal skills with the ability to inspire, motivate and collaborate with a
range of stakeholders.
•
Commercial astuteness.
For the complete list of essential and desirable criteria necessary to be successful in this role please see the Person Specification within the Job Description below. The candidate pack contains more information about this role & the recruitment process at Guide Dogs.
If you are successful you will need to provide evidence of your right to work in the UK. We cannot provide sponsorship for this role.