Retention Marketing Executive

Are you passionate about making a difference and helping others live the life they choose? At Guide Dogs, we’re on a mission to support people with sight loss, and you can be part of that journey. 

We’re looking for a Retention Marketing Executive, known at Guide Dogs as Committed Giving Campaign Executive (Retention), to help drive the success of our supporter development campaigns.

In this role, you’ll be at the heart of delivering our Committed Giving retention campaigns, managing them across a variety of marketing channels including direct mail, digital and social media, email, and telemarketing. Your day-to-day responsibilities will include measuring campaign performance, identifying areas for improvement, and putting your insights into action to drive results.

You’ll be hands-on with campaign planning and execution, from writing content briefs and coordinating with internal and external suppliers, to managing budgets and ensuring campaigns meet internal approval processes. You’ll oversee invoicing and purchase orders, maintain accurate records for future analysis, and deliver post-campaign evaluations that help us continually improve.

Collaboration is key. You’ll work closely with our Digital Team and external agencies to ensure each campaign is delivered on time, within budget, and stays fully compliant. You’ll also partner with colleagues across Guide Dogs to ensure a smooth rollout of activities and promote the team’s impact internally.

If you’re detail-oriented, data-driven, and thrive in a collaborative environment, this could be the perfect opportunity to grow your career while making a real difference.

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offence, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.