• Vacancy ID:
    699
  • Closing Date: Closing Date:
    12 December 2025
  • All LocationsAll Locations:
    Guide Dogs National Centre
  • All TeamsAll Teams:
    Property & Workplace
  • Advertising SalarySalary
    £14,800 per annum + excellent benefits
  • Contract TypeContract Type:
    Permanent
  • Directorate:
    Finance and Business Services
  • Hours Per WeekHours Per Week:
    22.5
  • About The Role

  • We’re hiring a Receptionist to join our team at the National Centre! This is a part-time role (22.5 hours) working Wednesday to Friday, 8:30 AM – 5:00 PM. As the first point of contact for visitors, you’ll provide a warm welcome and ensure a smooth front-of-house experience.

    The Reception Coordinator helps people with sight loss to live the life they choose by focussing on exceptional customer service, to provide efficient and effective Reception cover and to undertake associated administrative support at Guide Dogs sites.

    Key Responsibilities

    • Provide an efficient, friendly and knowledgeable presence at reception. Ensure calls, deliveries and visitors are dealt with according to agreed procedures and that messages are passed on efficiently, in the required format and followed up where necessary.
    • To ensure that adequate cover is in place by coordinating & actively supporting a volunteer programme in liaison with the Senior Workplace Services Coordinator, Operations Support Manager and volunteering staff.
    • Ensure security procedures are followed by maintaining accurate visitor records and by ensuring agreed Health & Safety procedures are adhered to at all times. Issuing visitor badges/passes and sigining visitors out.
    • Coordinate Outlook for meeting room booknigs and ensure any special requests/needs are anticipated and catered for. Check all AV equipment is working and available for meetings. Check rooms are set up for next meeting i.e. tea/coffee etc. Check diaries for events at least daily to inform planning and handover with cover staff, including volunteers.
    • Volunteer support: In liaison with the Senior Workplace Services Coordinator, induct, train and support volunteers in the use of telephone, data and reception systems, ensuring sufficient information and access to records so that calls can bedealt with or re-directed appropriately and suitable cover is available at all times.
    • Assist and support agreed procedures for both incoming and outgoing mail. Arrange and log courier activity for collection and delivery of parcels.Ensure postroom/office is kept tidy at all times and ensure relevant stock items i.e. franking machine credit, ink, labels etc.
    • Support the purchase of equipment and stock e.g. office supplies, clothing and consumables where necessaryliaising with the Senior Workplace Services Coordinator
    • Supporting the Senior Workplace Services Coordinator with site health & safety and general workplace services activities.
    • Coordinate any out of hours activities with site staff and on-site security.
    • Coordinate hot desking booking, monitor useage and support with bookings.
    • Any other activities relevant to the role that will enable us to get blind and partially sighted people out and about in the way they choose
    • Guide Dogs is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD).
  • About Us

  •  

    About Us

    How to apply 

    Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

     

    If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

     

    As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

     

    If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

     

    Our Commitment to Diversity and Inclusion

     

    Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

     

    As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

     

    If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

      

    Safeguarding

     

    Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

    At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

     

    Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

     

    For high volumes of applications, we reserve the right to close adverts earlier than advertised.

     

     

     

     

     

     

     

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