HR Coordinator

Guide Dogs - Be Part of Something Life‑Changing

Come and join us as a self‑motivated and purpose‑driven HR Coordinator and be part of something life‑changing - helping people with sight loss live the life they choose.

As an HR Coordinator at Guide Dogs, you’ll deliver a responsive and professional HR service, supporting employees and managers with a wide range of HR queries and transactional activities across the employee lifecycle. You’ll ensure HR processes are completed accurately, efficiently and in line with policy, legislation and service standards. Our HR Coordinators play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.

This is a hybrid role, combining remote and office-based working. The successful candidate will be expected to work from our Reading Hub for a minimum of two days per week. Working hours for this role are Monday to Friday, 9:00am to 5:00pm.

Key Responsibilities

• Act as first point of contact for all customers whether internal or external via telephone and email and respond to their queries in line with Service Level Agreements.
• Administer the end-to-end employee lifecycle transactions and ensure adherence to HR policies and processes.
• Maintain TOPdesk call management system ensuring that all calls and queries are logged, and the appropriate audit trails are available. Data integrity must be high taking into consideration subject of queries and Service Level Agreements.
• Determine need to escalate queries as necessary to subject matter expert and do so via TOPdesk call management system, ensuring that the system reflects the nature of the query to ensure a high level of customer satisfaction.
• Administer end to end employee life cycle processes, to include but not limited to starters and leavers, contracts of employment, contractual changes, references and long service letters to ensure adherence with current employment legislation.

You

You’ll have a customer-focused and solution-oriented approach to delivering HR support and advice. You’ll enjoy working in a busy, fast-paced HR environment with a dedicated focus on providing an excellent employee experience, managing HR processes efficiently and building strong working relationships. Whilst being committed to accuracy, confidentiality and continuous improvement, you’ll act with integrity and honesty in everything you do.

Skills and Competencies

• GCSEs in Maths and English or equivalent (QCF levels 1-2 / SQCF levels 4-5)
• Proven experience of providing an administrative/coordination service to internal and external customers.
• Good understanding of employment legislation.
• A broad understanding of the HR employee lifecycle.
• Demonstratable experience in dealing with queries and providing resolutions and/or advice within SLAs.
• Demonstrable knowledge of data protection principles to ensure compliance.

Benefits

We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

• 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
• Real Living Wage Employer
• Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
• The option to buy and sell annual leave
• Discounts and cash-back scheme
• Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
• And lots more!

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

Our Commitment to Diversity and Inclusion

Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

How to apply

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.  Please note - If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier.  We cannot offer visa sponsorship at this time.

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions, so please be prepared to write your answers to these questions.

If you choose to use AI tools to assist in completing your application, please use them appropriately.  We value authenticity. If you want to stand out, using a generic AI-generated response isn’t going to separate you from the crowd. This is your time to shine and showcase your unique skills, personality, and thought processes!  You can find our full statement on the use of AI to complete applications on our careers website.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

Safer recruitment

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.