Operations Support Coordinator/Administrator

You’re someone who thrives in a varied, people-focused role where no two days are the same, where you can support others, solve problems and be part of a collaborative team.

As Operations Support Coordinator, you'll help keep things running smoothly behind the scenes. Based at our Newcastle site, you'll play a key role in enabling staff and volunteers to deliver services that make a real difference to people with sight loss. From managing admin tasks and handling queries, to supporting local events and maintaining a welcoming and professional workplace, you'll be at the heart of it all.

Flexibility is essential in this role. You'll need to be comfortable adapting to change, taking initiative, and managing your workload in a fast-paced environment. Whether you’re greeting visitors, coordinating meeting spaces, managing supplies or supporting team communications, you’ll be someone who spots what needs doing and gets it done.

You'll also take responsibility for local health and safety activity, keeping things compliant and safe, and supporting tasks such as fire alarm testing and housekeeping checks. This is a role with wide reach across the organisation, and you’ll be working closely with different teams, using both in-person and digital communication to stay connected and collaborative.

To be successful, you'll need experience in customer service or admin, a good knowledge of GDPR, and confidence using Microsoft Office and CRM systems.  You’ll also need to be organised, adaptable and take pride in helping things run smoothly - this is your chance to be part of the engine room of Guide Dogs and help make a real impact every day.

This role will be based on site at our Newcastle site, and you’ll be working 17.5 hours per week with specific days to be discussed at interview.

No two people with sight loss are the same, and none of our people are either. So, we're proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.  

Interviews for this role are planned to take place W/C 14 April.

For high volumes of applications, we reserve the right to close adverts earlier than advertised.

How to apply 

Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You’ll also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions. 

If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

Our Commitment to Diversity and Inclusion

Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

If you are successful you’ll need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

Safeguarding

Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you’ll be required to undergo an enhanced DBS check and sign up to the DBS update service.