• Vacancy ID:
    243
  • Careers Site Advertising End DateAdvertising End Date:
    08 Apr 2025
  • Internal Advertising End DateInternal Advertising End Date:
    08 Apr 2025
  • All LocationsAll Locations:
    Reading
  • Advertising SalarySalary
    Starting from £31,000 gross per annum
  • Contract TypeContract Type:
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  • Directorate:
    Fundraising, Marketing, Digital and Influencing
  • Hours Per WeekHours Per Week:
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  • About The Role

  • Are you highly organised and passionate about supporting meaningful causes? Do you want to play a crucial role in a team that helps people with sight loss live the life they choose? We are looking for a Fulfilment Supervisor to join our team and ensure the smooth processing and administration of Fundraising campaign responses, directly contributing to the success of our 5-year Fundraising strategy.

     

    In this role, you'll have the opportunity supervise a dynamic Fulfilment Team, guiding them through daily tasks while fostering a collaborative and productive environment.

     

    Collaboration will be at the heart of your work. You'll build strong relationships with key stakeholders, including the Donation Processing Supervisor and Manager, to guarantee the seamless reconciliation of income and resolution of any queries. You’ll also keep a close eye on KPIs and SLAs, ensuring that all targets are met and addressing any challenges as they arise.

     

    If you're a proactive and detail-oriented professional who is eager to support a purpose-driven team and make a lasting impact on people’s lives, we want to hear from you.

     

    No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.  

     

    For the complete list of essential and desirable criteria please view the job description attached to this advert. 

    For high volumes of applications, we reserve the right to close adverts earlier than advertised.

  • About Us

  • How to apply 

    Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.

     

    If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected].

     

    As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.

     

    If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page

     

    Our Commitment to Diversity and Inclusion

     

    Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality. 

     

    As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.

     

    If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.

     

    Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.

     

    Safeguarding

     

    Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.

    At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

     

    Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.

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