Guide Dogs - Where Every Role Makes a Difference
Come and join us as a proactive and purpose‑led Technology Advisor and be part of something life‑changing - helping people with sight loss live the life they choose.
The Technology Advisor helps people with sight loss to live the life they choose by administering the Children and Young People’s (CYP) grants programme, ensuring the applicants are informed and supported throughout the process. Working to ensure the provision for technology and sensory is met for each Child and Young Person applying for a grant, identifying additional support and referring to the relevant CYP service.
This role would ideally suit someone who has a keen interest in technology, an understanding of accessibility in technology would be advantageous.
This role will primarily be based out of Bristol location with frequent travel around the all of our locations.
Key Responsibilities
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Administration - to administer grant applications made to Guide Dogs; analysing applications, obtaining documentation, references, quotations in preparation for submission to second review. This would include handling the relationship throughout the process until the application is either successful or declined. Work closely with colleagues and external bodies in the management of the grants system and activity so that we know the status of all the applications at any time.
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Data Management - to manage all data and comprehension of all bespoke Guide Dogs systems, with specialist knowledge of certain systems. Data inputting within agreed timescales. Produce reports as required and maintain all records of progress at all stages
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Correspondence – deal with all correspondence and enquiries, providing exceptional customer care including call handling. Deal with incoming and outgoing post according to procedures.
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Financial support – provide financial support as may be required e.g. processes purchase orders, place orders with suppliers, process VAT exemption forms, make delivery arrangements, process receipt of delivery and keep budget records.
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Liaise with and work in collaboration with Guide Dogs other services where there is direct involvement by them with the same family. Refer parents/carers to Guide Dogs’ services and other agencies to offer on-going support and help regarding broader issues.
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When required, attend internal and external events representing the organisation. Have an understanding of the demonstration equipment and provide information to service users attending events.