• Vacancy ID:
    860
  • Closing Date: Closing Date:
    13 May 2026
  • All LocationsAll Locations:
    Home Based
  • All TeamsAll Teams:
    Operational Excellence
  • Advertising SalarySalary
    Starting from £40,000 per annum + excellent benefits
  • Contract TypeContract Type:
    Fixed Term Contract
  • Directorate:
    Operations
  • Hours Per WeekHours Per Week:
    35
  • Contract DurationContract Duration:
    Until the end of 2026
  • About The Role

  • Guide Dogs - Where Every Role Makes a Difference 
     
    The Performance & Insight Lead plays a pivotal role at Guide Dogs, turning insight into action to help people with sight loss live the life they choose.
     
    Sitting at the heart of organisational decision‑making, the role owns the Organisation Performance Report and provides clear, confident analysis to Executive leaders. By designing meaningful KPIs, developing robust business cases and leading strategic modelling and sector insight, the role ensures the organisation consistently measures what matters and uses evidence to shape bold, impactful decisions.
     
    This is a home-based role, however, regular travel to our sites is required, with site visits typically occurring once per week.
     
    Key responsibilities:
    • Design and implement a comprehensive KPI framework aligned to organisational goals, ensuring that performance metrics deliver meaningful, actionable insights and complement impact‑measurement activities across other teams.
    • Ensure data integrity, security, and compliance with relevant data protection and privacy regulations.
    • Collaborate with cross‑functional teams to ensure analytics and insight activities are aligned with organisational strategy and priorities.
    About you:
    • You have strong knowledge of analytics and data science tools, software, and platforms (e.g., Power BI, SQL, Python, R, Tableau, or equivalent).
    • Experienced in designing and implementing KPI frameworks aligned to organisational objectives.
    • Extensive experience in analytics or data science, with a proven track record in strategic modelling and business case development.
     

    Benefits: 

    We wouldn’t be able to change the lives of people with sight loss without our people. That’s why it’s important for us to provide a variety of benefits that reward our colleagues in a way that suits them and recognises the hard work and contribution that they make.

    • 26 days annual leave. After three years of continuous employment, this increases to 28 days plus bank holidays.
    • Real Living Wage Employer
    • Flex pot - equal to a proportion of your annual salary to use on our wide variety of flexible benefits
    • Discounts and cash-back scheme
    • Excellent pension scheme (We will match your pension contributions plus 2% up to a maximum of 9% employer contribution)
     

    For high volumes of applications, we reserve the right to close adverts earlier than advertised.  

  • About Us

  • Our Commitment to Diversity and Inclusion  

    Behind Every Guide Dog Is Someone Like You - We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.   

    How to apply  

    Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.  Please note - If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier.  We cannot offer visa sponsorship at this time.  

    As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions, so please be prepared to write your answers to these questions. 

    If you choose to use AI tools to assist in completing your application, please use them appropriately.  We value authenticity. If you want to stand out, using a generic AI-generated response isn’t going to separate you from the crowd. This is your time to shine and showcase your unique skills, personality, and thought processes!  You can find our full statement on the use of AI to complete applications on our careers website. 

    If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to [email protected]. 

    Safer recruitment: 

    Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service. 

    At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.

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